Gaining new clients requires a lot of hard work. However, keeping them happy can be equally challenging. Therefore, you may be looking for effective ways to increase client satisfaction for your real estate business.
Fortunately, there are several things you can do to form strong relationships with your clients. These may involve simple actions like sending a housewarming gift, to more long-term commitments, like continuously providing them with educational material.
In this post, we’ll share some ideas to help you guarantee client satisfaction in real estate. We’ll also look at some Jigglar templates that you can use to build a strong bond with your clients. Let’s get started!
1. Educate Clients on Selling and Buying Houses
Most of your clients will be looking to sell or buy a house for the first time. Therefore, they may feel a little clueless about the process. Some might even feel a bit overwhelmed by all the tasks they need to complete.
As an expert in real estate, you can help walk them through the process with a virtual or in-person presentation. During this meeting, you can use infographics and other visual material to break down the steps for them.
At Jigglar, we offer several templates for giving presentations. Using these templates, you can give clients more information on the property market, plus the steps involved in buying or selling a house:
If you’re looking for something more fun and illustrative, you can use an infographic. For example, this Jigglar template gives clients a clear roadmap to purchasing their first home:
Our templates enable you to get creative with your educational material. We recommend that you use a variety of graphics so that your clients can understand the process more easily.
2. Create Informative Materials for Clients
Some of your clients may find it difficult to make decisions. For example, home buyers might not know which neighborhood would be the right one for them. Meanwhile, those looking to sell their house might want to know the average price of a property in their neighborhood.
As an expert in your area, you can provide helpful material for your clients so they can make more informed decisions. Once again, you can use our Jigglar templates to create this content.
For example, you can create a poster with a list of properties recently sold in your area (and the price they were purchased for):
You’ll also find templates for suburb profiles. You can use these to provide visual summaries of the property market in your area:
Your clients may request this information during meetings or via email, so it’s a good idea to have some copies on-hand. You may also want to consider sharing this content on your social media channels.
3. Check In Regularly
Once you secure a new client, it’s important that you stay in touch with them – even if you just send them a quick message every now and then. For home buyers, this shows that you care about their endeavors.
It’s also good practice to check in with your home sellers and see whether they need any help. You may also want to keep them in the loop with the latest property news in their area.
At Jigglar, we offer a variety of templates that you can use to send emails:
You can brand your newsletters with your logo and contact details. Then, you can personalize your email by addressing your clients by their first names.
4. Send Housewarming Gifts
Another simple way to guarantee client satisfaction in your real estate business is to send housewarming gifts. This doesn’t need to be anything extravagant – just a small thoughtful gift to wish them good luck in their new chapter.
For example, you might send them a food hamper with items supplied by a local outlet. You could even give them something for the house, like a handy kitchen item.
5. Make Their Lives Easier with Checklists
Moving house can be a stressful experience. To make things easier for your clients, you may want to create checklists that they can print and use.
This doesn’t require a lot of work. In fact, you can use our pre-made checklists and simply swap out the logo with your own:
We even have templates for packing checklists to help simplify the process for your clients:
You can send these checklists via email and your clients can then print them at home. However, considering that home buyers are typically under a lot of stress, you may want to provide them with a printed copy for easier access.
Once you gain a new client, you’ll want to work hard to keep them happy and be at hand to help them with any problems they may encounter. Fortunately, there are several things you can do to build a good rapport with your clients.
To recap, here are five ways to guarantee client satisfaction for your real estate business:
- Educate clients on selling and buying houses.
- Create informative materials.
- Check in with your clients on a regular basis.
- Send housewarming gifts to home buyers.
- Make their lives easier with moving and packing checklists.